blue bower

Thank you for choosing our small online journal supplies business! We appreciate your support and are committed to providing you with the best shopping experience. This shipping policy outlines the details of our shipping process, including delivery methods, estimated timeframes, costs, and any additional information you need to know.

Delivery Methods:

We partner with Australia Post to ensure reliable and efficient delivery of your journal supplies. The following delivery methods are available:

a. Standard Delivery: Your order will be shipped via Australia Post’s standard delivery service. This option provides a cost-effective solution with a reasonable delivery timeframe.

b. Express Delivery: If you need your journal supplies urgently, you can select express delivery. Australia Post’s express service ensures faster delivery within a shorter timeframe.

c. If you would like your happy mail to be sent via registered post, this option is available – please email us if you require this. Please note all happy mail over $50 will be tracked via Australia Post and the tracking number will be available to you.

Shipping Costs:

T this time we offer a $10 flat rate for all shipping under a $100 order. Orders over $100 ship free!

Order Processing Time:

We strive to process and ship all orders promptly. Most orders are processed within 1-2 business days, excluding weekends and public holidays. Please note that order processing time may vary during peak seasons or promotional periods. We will notify you if there are any unexpected delays with your order.

Estimated Delivery Time:

The estimated delivery timeframes provided below are based on the information provided by Australia Post. Please note that these are approximate timeframes and actual delivery times may vary depending on factors beyond our control, such as weather conditions or postal service disruptions.

a. Standard Delivery: Estimated delivery within 3-7 business days for metropolitan areas and 5-10 business days for regional areas.

b. Express Delivery: Estimated delivery within 1-3 business days for metropolitan areas and 2-5 business days for regional areas.

Order Tracking:

Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery on the Australia Post website or through their mobile app.

Shipping Restrictions:

Our online journal supplies business primarily operates within Australia. At this time, we do not offer international shipping. We apologize for any inconvenience caused and hope to expand our shipping capabilities in the future. However if you wish to purchase a handmade journal accommodations can be made to ship these internationally in consult with you. Please email us!

Shipping Address:

Please ensure that you provide us with an accurate and complete shipping address during checkout. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information.

Undeliverable Packages:

In the event that Australia Post is unable to deliver your package due to an incorrect address, failed delivery attempts, or any other reason, it will be returned to us. If this occurs, we will contact you to arrange a re-delivery at an additional cost.

Lost or Damaged Packages:

While we take great care in packaging your order, there may be rare instances where a package is lost or damaged during transit. If you encounter such an issue, please contact us immediately. We will work with Australia Post to resolve the matter and ensure you receive a replacement or refund.

Customer Support:

If you have any questions or concerns regarding our shipping policy or any other inquiries related to your order, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide the best possible assistance.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates or modifications.

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you with high-quality journal supplies.

At Blue Bower we strive to provide high-quality products and excellent customer service. We understand that there may be situations where you need to return a product, and we want to ensure a fair and transparent return process. This Return Policy outlines the guidelines and procedures for returning items purchased from our business.

Return Eligibility:

1.1. To be eligible for a return, the following conditions must be met:

– The item must have been purchased directly from Blue Bower

– The return request must be initiated within 14 days of the delivery date.

– The item must be in its original condition, unused, unopened, and in its original packaging.

– Proof of purchase, such as a receipt or order number, must be provided.

1.2. The following items are non-returnable:

– Personalized or customized items.

– Digital downloads

– Items specified as non-returnable on our website or during the purchase process.

Return Process:

2.1. To initiate a return, please follow these steps:

– Contact our customer service team by email (bluebowerjournals@outlook.com} within 14 days of receiving your order.

– Provide your order details, including the order number and a brief explanation of the reason for the return.

– Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.

2.2. If a return authorization is granted, you will be provided with instructions for returning the item. Please ensure that the item is securely packaged to prevent any damage during transit.

2.3. Customers are responsible for the cost of return shipping unless the return is due to our error, such as a defective or incorrect item shipped. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Options:

3.1. Upon receiving and inspecting the returned item, we will process the refund within 7 days. The refund will be issued in the following manner:

– If the return is eligible and the item is in its original condition, a refund will be issued to the original payment method.

– If the return is eligible but the item is not in its original condition or packaging, we may apply a restocking fee or offer a partial refund.

– If the return is due to our error, we will cover the return shipping costs and provide a refund or replacement, as per your preference.

3.2. If a refund is issued, please note that it may take additional time for the funds to be reflected in your account, depending on your financial institution’s policies.

Exchanges:

4.1. We currently do not offer direct exchanges. If you would like to exchange an item, please initiate a return as described in Section 2 and place a new order for the desired item separately.

Customer Support:

5.1. Our customer service team is available to assist you with any questions or concerns regarding returns. You can reach us by email during our business hours, which are located on the home page.

Compliance with Australian Consumer Law:

6.1. This return policy is in accordance with the Australian Consumer Law and does not affect your statutory rights as a consumer.

Please note that this return policy is subject to change without prior notice. We encourage you to review our return policy regularly for any updates.

If you have any questions or require further clarification, please do not hesitate to contact us.

Thank you for shopping with Blue Bower Journals

Our commitment to your privacy is paramount. We recognize the trust you place in us when you provide us with your personal data, in this case, email addresses.

This Privacy Policy outlines how we collect, use, and protect your email addresses.

We only collect email addresses when voluntarily provided by you, for instance during signups, subscriptions, or inquiries. These emails will be used strictly for the purposes stated at the point of collection – for notifications, updates, newsletters or other correspondences you have chosen to receive from us. We will not sell, trade, or rent your email address to unauthorized third parties. We implement robust security measures to safeguard your data from unauthorized access or disclosure. Your continued use of our services signifies your acceptance of our Privacy Policy.

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Below is a list of cookies that may be generated by MailPoet:

Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Note: User must be opted-in and a confirmed subscriber.

Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popup, slide-in, or fixed bar forms.

Who we are

Our website address is: https://bluebowerjournals.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.